As a part of my UIUX Design Bootcamp with JayJay School, I have designing a mobile e-commerce app for users who chase after limited-edition and hype products.
I focusing on features that make finding and buying these hyped products easier while maintaining social features to create a one-stop shop for these sought-after items.
DETAILS OF THE STUDY
Minimum Viable Product (MVP)
problems
Young adults passionate about streetwear and accessories face several challenges when shopping for coveted “hype” products:
Limited Availability: Popular drops and limited-edition releases sell out instantly, leaving many frustrated and empty-handed.
Discovery Challenges:Staying updated on the latest trends, upcoming drops, and exclusive collaborations requires constant vigilance across various social media platforms and brand websites.
Insecure Transactions: Counterfeit products and scams are prevalent online, making it risky to purchase from unknown sellers.
goals
Design a mobile app that caters to users interested in purchasing hype products with insightful and easier buying experience.
DETAILS
3 months of work
DISCOVER
Interview Participants
5 Participants
Participants Criteria
18-35 years old
Tech Savvy
Middle-Up Income
Care about style and trends
Methodology
User Interviews
Competitor Analysis
Desk Research
User Interviews
30- to 60-minute conversations with a single participant to asks questions about a topic of interest to gain a deeper understanding of participants’ their attitudes, beliefs, desires and experiences.
1. Introduction
2 min • Set the Stage
2. Identify Trigger and Desired Outcome
3 min • What pushed the customer to see change?
3. Explore Existing Alternatives
5 min • What solution pulled the customer and why?
4. Identify Inertia and Friction
15 min • Potential problems worth solving
5. What's Next?
3 min • Bigger context and progress roadmap
6. Wrapping Up
2 min • The Ask
7. Document Results
5 min • Problem Interview Sheet
Desk Research
The "drop" model, where limited quantities of products are released at specific times, creates high demand and a sense of urgency among consumers.
This model not only boosts sales but also enhances the brand’s prestige and desirability.
The community aspect of streetwear is essential, as consumers seek connection and interaction with brands that understand and reflect their lifestyle and values
Streetwear consumers tend to make frequent purchases, with many buying items monthly.
Streetwear consumers are young: more than 60% of consumers surveyed were under 25.
They are not all that wealthy, either: about 70% of respondents reported an annual income of $40,000 or less.
But they have money to spend on their favourite brands: 56% reported spending an average of $100-$300 on a single item. Asian consumers spend more, with 32% of Japanese respondents spending an average of $500 or more per product.
They connect directly with brands both offline and online: 53% are most likely to buy streetwear products in the brand’s own store; 42% from its website.
More than half (62%) of consumer survey respondents selected footwear as the product they were most likely to buy, followed by roughly a third (30%) who selected tops, including both T-shirts and hoodies. Only 6% of consumer respondents selected accessories.
Social media is the top source (84%) of influence for streetwear consumers, followed by the other young, urban people they see around them.
Successful brands have strong links to the cultures out of which streetwear grew: musicians have the most credibility among consumers in our survey (65%), some way ahead of social-media influencers (32%).
Streetwear’s young fans think of themselves as being socially conscious, a trend that is spreading to all consumers: 70% said social awareness and brand activism were important to them, while 29% of PwC’s GCIS participants responded they buy brands that promote sustainable practices.
The streetwear consumer is extremely discerning and responds to authenticity and brand legacy.
Brands are aware of this, with the vast majority (81%) of industry insiders saying authenticity is the most important factor for companies to succeed in the streetwear market – second only to strong design (89%).
Hype brand relates with coolness and details, so the looks, product features, and smoothness of the flow are matters.
Features
What feature that the app have as an ecommerce
User Interface
Hype brand relates with coolness, so the coolness of the interface is matters.
Easy to Use
Smoothness of the flow and user funnel
Sneakers enthusiast is a specific market, and always have something new. It’s important to keep the community alive and well-informed.
Community and Loyalty Program
Forum discussions, exclusive benefits, etc.
Product Assortment
Diversity of styles, sizes, and colorways.
Product Knowledge
Product like history, character, materials, etc.
As an ecommerce, especially with high-prices product, the details on shipping and support availability is crucial to maintain trust from buyers.
Shipping and fulfillment
Delivery speed, costs, return policies, tracking options, etc.
Customer Support
Online chat, sentiment analysis, feedback on product quality, service, etc.
Affinity Mapping
Emphaty Mapping
Persona
TEDDY GUNADI
Age: 24
Graphic Desiger
Bachelors Degree
Lives in South Jakarta
Single
Teddy is a graphic designer. He works as a full-time designer on an advertising agency and doing some freelance. Teddy is single and extroverted. Due to his job, he occasionally works overtime to pursue deadline from clients.
EXPECTATION
Look trendy and stay ahead of his circle in the streetwear fashion scene.
Secure limited-edition drops and exclusive collaborations.
Build a collection of authentic hype clothing and sneakers.
Connect with other streetwear enthusiasts and influencers.
BEHAVIOUR
Follows popular streetwear brands and influencers on social media.
Watches product reviews and hype videos on YouTube channels.
Joins online communities and forums to discuss streetwear trends and releases.
Actively participates in online raffles and contests for exclusive drops.
PAIN POINTS
Hype products sell out fast, making it difficult to secure purchases.
Don’t have much time to keep checking when products will be released
Following multiple retailers and websites to track drops can be overwhelming.
“I wish I was there when the drops had just started”
Sarah Gunawan
Age: 25
Visual Artist
Bachelors Degree
Lives in Bandung
Single
Sarah is a talented visual artist who specializes in creating compelling artwork for brand advertising campaigns. Sarah is single and enjoys an extroverted lifestyle. She spends most of her day to creating artwork and recorded it as a content on her social media.
BEHAVIOUR
Actively follows independent streetwear designers and hype brands.
Seeks inspiration from fashion editorials and streetwear lookbooks.
Curates mood boards on Pinterest to visualize her desired aesthetic.
Attends local streetwear pop-up shops and art events.
Frequently documents her outfits and artwork on social media.
EXPECTATION
Sarah wants to find streetwear items that reflect her unique style and artistic preferences. She values originality and creativity in her wardrobe choices.
As a Visual Artist who actively contenting her works, Sarah is always looking for stylish pieces that she can feature in her social media posts to maintain her aesthetic and engage her audience.
Sarah aims to connect with like-minded individuals in the streetwear and art communities, potentially collaborating with brands and other artists
PAIN POINTS
With her busy schedule, Sarah finds it challenging to spend time searching for the perfect streetwear items that match her style.
Oftenly missing out on deals due to slow notification systems
The vast number of options available online can be overwhelming, making it difficult for her to find pieces that truly resonate with her artistic vision
“I want my clothes to be an extension of my artwork, telling a story through fashion.”
DEFINE
User Story
01.
As a streetwear enthusiast,
I want to receive real-time notifications for limited edition product drops.
So that I can be among the first to purchase exclusive items before they sell out.
02.
As a loyal streetwear customer I want to receive personalized product recommendations and customization options. So that I can find items that match my style and preferences, making my shopping experience unique.
User Journey
Persona
Nathan
Goal
Receive notifications of limited product drops, purchase exclusive items before they sell out
Persona
Sarah Gunawan
Goal
Taylor, a 25-year-old professional, who values unique and personalized fashion items that reflect her individual style.